Quote, book, voucher, and
know your margin.
Run the whole trip — enquiry to reconciled file — on one system where the itinerary, the supplier bookings, the customer voucher, the advance, the agent commission, and the GST all live on a single thread. No more reconciling a WhatsApp quote against a hotel’s confirmation email, or guessing your real profit per departure after the group has flown.
Built for inbound and outbound tour operators, DMCs, travel agencies, MICE and corporate-travel desks, and pilgrimage and group organisers.
If your days are spent costing packages against contracted vendor rates, chasing partial advances, holding rooming lists, settling hoteliers and transporters, paying sub-agent commissions, and answering customers who change their plans twice before departure — while still keeping the books clean for a 5% tour-operator return — this is the system that holds all of it together. One trip file, every number reconciled, one P&L everyone trusts.
The modules a travel
business actually runs on.
Package & itinerary builder
Build day-wise itineraries — sightseeing, hotel nights, transfers, meals, activities, and free time — and save them as reusable templates by destination and season. Set per-pax and per-group slabs, child and extra-bed rules, and seasonal rate bands, then publish a branded, picture-rich proposal PDF in one click. Clone a Kerala 5N/6D package and re-quote it for a fresh group in under a minute instead of rebuilding it from scratch.
Quotations & costing
Cost every component against live contracted rates — room nights, vehicle days, guide fees, monument entries, flights — in INR or any foreign currency with a stored conversion rate. Layer markup as a flat amount, a percentage, or a fixed per-pax margin, see the gross and net at the foot of the quote, and send revisions that keep a version history. The moment the customer says yes, the approved quotation becomes the booking — no re-keying.
Bookings & reservations
One trip file per booking carries the lead pax and travelling party, departure and return dates, pax count, rooming list, pickup and drop details, special requests, and every linked supplier service. Track booking status from tentative to confirmed to travelled to closed, hold a cancellation and amendment trail with date stamps, and apply your cancellation-charge slabs automatically. The whole desk sees the same live status, so two staff never confirm the same room twice.
Supplier management & rate contracts
Maintain a contracted-rate library for hotels, cab and coach operators, guides, airlines and rail, and activity and experience providers — with seasonal rates, validity windows, blackout dates, and release periods. Raise booking requests, track confirmation status and voucher numbers, hold rooming lists and pickup sheets, and file each supplier’s contact and GSTIN. Every confirmed cost posts straight onto the trip file, so the gap between what you owe a supplier and what you billed the customer is never a guess.
Vouchers & travel documents
Issue hotel vouchers, transport vouchers, and service confirmations with your branding, booking reference, inclusions and exclusions, and a 24×7 emergency contact. Bundle the full travel pack — final itinerary, all vouchers, the invoice, and visa or insurance notes — and send it to the traveller over email or WhatsApp. When an airport transfer or a hotel changes at the last minute, re-issue the affected voucher instantly with a new version, and the traveller can re-download it any time before they fly.
GST under the tour-operator scheme
Bill the 5% tour-operator rate (SAC 9985, without ITC on bought-in tour inputs) on the package line and the 18% rate on a pure commission or agency line — on the same invoice when a booking mixes both. The system splits IGST against CGST+SGST by the place of supply, flags reverse charge where it applies, generates a compliant e-invoice with IRN and QR code above the turnover threshold, and feeds GSTR-1 and GSTR-3B straight from the bookings you already entered — so the return is a review, not a re-entry.
Traveller CRM & follow-up
Capture every enquiry — walk-in, call, web form, or WhatsApp — with source, destination interest, budget, and travel window, then move it through a pipeline of quoted, negotiating, confirmed, and lost with a follow-up date that never slips into a forgotten diary. Each customer file links repeat trips, family and group members, and preferences, so a returning honeymooner or a corporate desk is re-quoted on history, not from zero. Post-trip feedback and review requests close the loop and feed the next sale.
Payments & advance collection
Define a payment schedule per booking — booking advance, pre-departure balance, and any milestone instalments — and the system tracks what is due and when. Send automated reminders, collect through Razorpay/PayU links over UPI, card, or netbanking, and issue a proper GST receipt-voucher on each advance. A live receivables view tells you exactly which departures are under-collected before the group leaves, so no bus rolls out against an unpaid balance.
Supplier settlement & payables
Record vendor advances and balances against each service, match the supplier’s bill to the confirmed cost on the trip file, and flag any variance before you pay. Track payables ageing by hotel and transporter, deduct TDS where the section applies, and release payment by NEFT/RTGS or UPI with a remittance note. Reverse-charge entries on services from unregistered vendors are raised automatically, so what you owe the supplier and what you owe the department are both always current.
Agent commissions & B2B network
Set commission slabs per agent or sub-agent — flat, percentage, or tiered by volume — and let the system compute payable commission on every confirmed booking, with TDS under Section 194H deducted where applicable. Maintain an agent ledger and settlement status, and open a B2B portal where partners raise their own bookings and see their earnings without a phone call to your office. Every commission posts to the same trip P&L, so a profitable file never quietly turns into a loss.
Communication
Reach travellers, agents, and suppliers through one channel that branches into SMS, email, and WhatsApp — quotation sent, advance received, voucher ready, departure reminder, and post-trip thank-you, each logged with delivery status against the file. Operations alerts (a flight reschedule, a hotel relocation) push to the affected group in one action, and a complete sent-history per booking means “we never got the confirmation” stops being an argument.
Margin, accounting & one ledger
Every trip file rolls customer billing, supplier costs, agent commission, taxes, and collections into a single profit-and-loss view per departure, per agent, and per destination — so you see the real margin before you close, not three months later. The file closes only when suppliers are paid and the customer balance is cleared, with a full audit trail behind every figure. Underneath, it posts to the same double-entry ledger as core Garuda ERP — sales, purchases, receipts, payments, TDS, and the 5% and 18% GST lines all land in the books automatically — so your tour P&L and your statutory accounts are never two different stories, and the auditor sees one clean set of numbers from quotation to GSTR.
The path a booking takes
through Garuda.
Product tour · placeholder footage
The travel businesses that survive a bad season are the ones that always knew their margin per departure — not the ones who found out after the group came home.
Trip file linking itinerary, suppliers, vouchers & margin
Tour-operator GST handled beside the 18% commission line
Vouchers & travel packs travellers re-download any time
Re-keying between quote, booking, vouchers & accounts
See it run on a
real booking.
The live demo is a real tour-operator tenant, pre-loaded with packages, contracted vendors, and sample bookings. Click in, quote a trip, issue a voucher, collect an advance, and watch the margin and GST work themselves out — no sign-up. Then write to us about your destinations and rate contracts.