Garuda ERP / Hotels & Hospitality

Front office to F&B,
on one folio.

Run the whole property — enquiry to checkout — on a single system where the room charge, the restaurant bill, the laundry, the minibar, and the banquet advance all post to the same guest folio and the same books. No more matching the reception register against the restaurant’s separate POS at midnight.

Who it’s for

Built for business hotels, resorts, heritage properties, service apartments, standalone restaurants, and the small groups that run a handful of them.

If you take bookings from a dozen OTAs and your own website, juggle room tariffs that swing with the season, run a restaurant and a banquet hall off the same kitchen, charge GST at the slab the room rate falls into, and still have to hand the owner a clean P&L — this is the system that holds all of it together. One property or many, one set of numbers everyone trusts.

What you get

The modules an Indian property
actually runs on.

01

Reservations & front office

Take enquiries, individual bookings, and group blocks against a live availability calendar that never lets you sell the same room twice. Capture the guest’s ID — passport or Aadhaar for the mandatory C-Form — hold the booking with an advance via Razorpay/PayU/UPI, and confirm with an automated voucher. The arrivals, departures, and in-house lists for the day are one screen, not a register.

02

Check-in, checkout & guest folio

Every charge a guest incurs — room, restaurant, room service, laundry, minibar, spa, the banquet add-on — posts to one running folio under their stay. Split folios for company-paid versus personal extras, transfer charges between rooms, settle by card, UPI, cash, or bill-to-company, and print a single tax invoice at checkout. The night-audit close locks the day so nothing posts back in time.

03

Rooms, rates & availability

Define room types, occupancy, and a rate calendar that flexes by season, weekday, and length of stay, with rate plans for corporate, EP/CP/MAP, and OTA contracts. Set stop-sells, minimum-stay rules, and inventory caps per room type so the front desk and every channel see the same numbers. Yield decisions are made on real occupancy and ADR, not on a whiteboard guess.

04

Channel manager & OTA sync

Push one inventory and rate pool out to MakeMyTrip, Booking.com, Goibibo, Agoda, and your own booking engine, and pull reservations back in automatically — so a sale on any channel instantly closes the room everywhere else. No more overbooking because two agents sold the last room at once. Commission and the OTA’s GST treatment are captured against each booking for clean payable reconciliation.

05

Housekeeping

Track every room as clean, dirty, inspected, or out-of-order in real time, assign attendants to floors, and push checkout-room turnarounds the moment a guest leaves. Log lost-and-found, maintenance jobs, and linen movement, and tie minibar and laundry consumption back to the guest folio and the store. The desk always knows which rooms are ready to sell — without a phone call upstairs.

06

F&B & restaurant POS

Run the restaurant, bar, coffee shop, and room service off a fast POS with table/KOT flow, course firing to the kitchen, and split or merge bills. Charge a walk-in directly or post to a resident guest’s folio in one tap. Restaurant service is billed at 5% GST without input credit per the standalone-restaurant rule, while liquor stays outside GST under VAT — the bill applies the right treatment automatically and recipe-links every dish to the store for live food cost.

07

Banquets & events

Book halls and lawns against an event calendar, build a function-prospectus quote with per-plate menus, decor, and AV, and take a staged advance that flows onto the event account. The kitchen gets a guaranteed-pax indent, the store reserves consumables, and the final bill settles against advances paid. Outdoor catering and in-premises events carry their correct 18% / 5% GST treatment on the invoice.

08

GST invoicing on the right slab

Room tariff drives the rate: stays with a declared tariff up to ₹7,500 are taxed at 12%, and above ₹7,500 at 18%, under SAC 9963 — the folio applies the correct slab to each night automatically, even when the rate changes mid-stay. Restaurant (SAC 9963), banquet, and laundry lines each carry their own SAC and rate, place-of-supply is set, and an IRN e-invoice is generated where the turnover threshold applies. One invoice, every line audit-clean.

09

Night audit

Close the business day in one guided run — post room and tax charges to every in-house folio, reconcile cash, card, and UPI settlements against the POS, roll occupancy and revenue into the day’s figures, and lock the date. The manager wakes up to a clean Manager’s Flash and Trial Balance instead of an untied register. No charge can be back-dated into a closed day.

10

Stores, purchase & payroll

Raise indents, purchase orders, and goods-receipt notes for the kitchen, bar, housekeeping, and engineering stores, with batch and expiry tracking and reorder levels that stop a 2 a.m. stock-out. Vendor GST and reverse-charge on unregistered buys are handled, and food cost reads live against POS sales. Steward, kitchen, and front-office payroll runs with EPF, ESI, Professional Tax, and TDS under Section 192 — posting straight to the GL with the rest.

11

Guest profile, communication & loyalty

Every stay rolls up into one guest profile — preferences, stay history, linked company and travel-agent accounts, dietary and room preferences, and total lifetime spend across all your properties. Confirmations, pre-arrival messages, checkout folios, and post-stay review requests go out by SMS, email, and WhatsApp automatically, and birthdays or repeat visits trigger an offer. Points accrue on eligible spend and redeem against the folio at the desk, so a regular guest is recognised the moment they walk in rather than re-registered as a stranger.

See it in action

A short tour through
a property on Garuda.

Product tour · placeholder footage

Why Garuda

One folio means the front desk, the restaurant, and the owner are all looking at the same number — at check-in, at night audit, and on the month-end P&L.

1

Folio for room, F&B, banquet & extras

0

Overbookings across OTAs & front desk

GST

Right slab on every room-night & bill

Daily

Night audit that ties cash to revenue

Start with the demo

See a booking become
a folio in five minutes.

The live demo is a real property tenant, pre-loaded with room types, rate plans, a restaurant menu, and a banquet hall. Click in, take a reservation, check a guest in, post a restaurant charge, and print the tax invoice — no sign-up. Then write to us about your hotel.